Privacy Policy

EcoGenius Pty Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, visit our website, or use our services. By providing your personal information, you consent to its collection, use, and storage in accordance with this Privacy Policy. This information may include, but is not limited to, your name, contact details, preferences, and any other details you provide during interactions with us.

By providing your personal and contact information to us, you give your consent that you are above 18 years old and may be contacted by EcoGenius Pty Ltd. or its authorized representatives via telephone or email to offer products, services and promotions under the Victoria Energy upgrades (VEU) program. Under the Victoria Energy upgrades (VEU) program, EcoGenius adheres to the VEU telemarketing guidelines. Your consent remains effective for a period of 3 months from the date you provide your contact information, unless you choose to withdraw it earlier.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Includes your name, email address, phone number, and other contact details provided when:
  • Filling out forms on our website
  • Subscribing to our newsletters
  • Downloading resources or content
  • Engaging with our customer service and sales team
• Usage Data: Information collected automatically when you use our website, such as:
  • Your IP address, browser type, and device information
  • Pages visited, time spent on pages, and links clicked
  • Referring website or search engine
• Lead Information: Details obtained from third-party lead generation tools, public directories, or partners to offer relevant products or services.
• Marketing Data: Preferences and interests gathered through surveys, interactions, and email engagement.

2. How We Use Your Information

We use the information collected for the following purposes:

• Providing Services: To process your requests, deliver products and services, or respond to inquiries.
• Marketing and Communication: To send promotional emails, updates, or special offers. You can opt out of marketing communications at any time.
• Lead Generation: To identify potential customers and offer tailored products or services.
• Improvement and Analytics: To analyze website performance, improve services, and understand customer preferences.
• Legal Compliance: To comply with legal requirements and enforce our terms and policies.

3. How We Share Your Information

We may share your information with:

• Service Providers: Trusted third parties that provide approved products and services and help us operate our business, such as email marketing platforms, CRM systems, and our website analytics.
• Partners: Businesses or affiliates who collaborate with us to offer products or services.
• Legal Authorities: When required to comply with legal obligations or protect our rights.

We will never sell your personal information to third parties.

4. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and gather information about website usage. You can manage cookie preferences through your browser settings

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

8. Consent Opt-Out

You have the right to opt out of receiving marketing communications or to withdraw your consent for the collection, use, and storage of your personal information at any time.

To opt out, you can:

Withdraw policy consent at any time by providing written notice to EcoGenius Pty Ltd via email at info@eco-genius.com.au or by contacting their customer service team at +61 3 7048 3220.

Withdrawal of the consent will not affect the validity and legitimacy of any actions taken before the consent withdrawal.